Shipping policy

Shipping Policy

Last Updated: January 2026

This Shipping Policy is part of our Terms of Service and should be read alongside our main Terms at: https://crimekit.pro/policies/terms-of-service

Please review this policy carefully before placing an order.

Order Processing

All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.

During peak seasons, sales events, or promotional periods, processing times may be slightly longer. We will notify you if there are any significant delays.

Once your order is dispatched, you will receive a confirmation email with tracking details.

Shipping Options and Delivery Times

We currently ship to locations within India only.

Destination	Estimated Delivery Time
Metro Cities (Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune)	3-7 business days
Other Cities and Towns	5-10 business days
Remote Areas	7-14 business days

Please note:

All delivery times are estimates only and are not guaranteed
Delivery times begin from the date of dispatch, not the date of order
Business days exclude weekends and public holidays

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order value.

We may offer free shipping on orders above a certain value during promotional periods. Any applicable free shipping offers will be displayed on our website and applied automatically at checkout.

Order Tracking

Once your order has been shipped, you will receive an email containing:

Shipping confirmation
Tracking number
Link to track your package

You can use this information to monitor your delivery status. Please allow 24-48 hours after dispatch for tracking information to become active.

Shipping Carriers

We partner with reputable courier services to deliver your case files safely. Our shipping partners may include:

Delhivery
Blue Dart
DTDC
India Post
Other regional carriers

The carrier assigned to your order depends on your location and availability.

Delivery Attempts and Unclaimed Packages

Our shipping partners will typically make 2-3 delivery attempts. If delivery is unsuccessful after multiple attempts, the package may be:

Held at a local pickup point
Returned to us

If a package is returned due to failed delivery attempts, incorrect address, or refusal to accept, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

Delays and Circumstances Beyond Our Control

We are not responsible for shipping delays caused by:

Shipping carrier delays or disruptions
Incorrect or incomplete address provided by you
Recipient unavailability
Natural disasters, extreme weather, or acts of God
Public holidays and postal service disruptions
Civil unrest, strikes, or government actions
Customs or regulatory holds

In such cases, please contact the shipping carrier directly using your tracking number, or reach out to us for assistance.

Lost or Damaged Packages

Lost Packages: If your tracking shows the package as delivered but you have not received it, please:

Check with neighbors or building security
Contact the shipping carrier with your tracking number
Contact us within 7 days of the marked delivery date

We will investigate with the carrier and work toward a resolution.

Damaged Packages: If your package arrives damaged, please refer to our Refund Policy: https://crimekit.pro/policies/refund-policy

Report any damage within 7 days of delivery with photographs of the damaged packaging and contents.

Address Accuracy

Please ensure your shipping address is complete and accurate when placing your order. We are not responsible for delays or non-delivery resulting from:

Incomplete addresses
Incorrect PIN codes
Missing phone numbers
Outdated or old addresses

If you notice an error in your shipping address after placing your order, contact us immediately at support@crimekit.pro. Address changes can only be made before the order is dispatched.

International Shipping

We do not currently offer international shipping.

All orders must have a delivery address within India. If you are located outside India and interested in our products, please contact us — we may explore options on a case-by-case basis.

Questions About Returns?

For questions about returns, refunds, or exchanges, please review our Refund Policy: https://crimekit.pro/policies/refund-policy

Contact Us

If you have any questions about shipping or need assistance with your order, please reach out:

Email: support@crimekit.pro

Website: https://crimekit.pro/pages/contact

We aim to respond to all shipping inquiries within 24-48 hours.