Privacy policy

Privacy Policy

Last Updated: January 2026

Introduction

Crime Kit ("we," "us," or "our") operates crimekit.pro and provides murder mystery case file entertainment experiences to customers across India and beyond. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, make purchases, or interact with our services.

Our website is hosted on Shopify, which assists us in delivering a secure and seamless shopping experience. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information to process your orders, improve your experience, and communicate with you. The types of information we may collect include:

Contact Information: Your name, email address, phone number, shipping address, and billing address when you place an order or create an account.

Payment Information: Payment details necessary to process transactions. Note that complete payment card information is processed securely by our payment providers and is not stored on our servers.

Order Information: Details about the case files you purchase, your order history, and any items you add to your cart or wishlist.

Account Information: If you create an account, we store your login credentials, preferences, and settings.

Communications: Any messages, feedback, or inquiries you send to us through our contact form, email, or customer support channels.

Technical Information: Your IP address, browser type, device information, and how you navigate and interact with our website, collected automatically through cookies and similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment: To process and ship your case file orders, handle returns or exchanges, and provide order updates.

Customer Support: To respond to your questions, resolve issues, and assist with any concerns about your entertainment experience.

Account Management: To create and maintain your account, remember your preferences, and provide personalized recommendations.

Marketing Communications: With your consent, to send you updates about new case releases, special offers, and community news. You can opt out at any time.

Website Improvement: To analyze how visitors use our site, identify areas for improvement, and enhance the overall user experience.

Security and Fraud Prevention: To protect our website, detect suspicious activity, and ensure safe transactions for all customers.

How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third parties who help us operate our business, including Shopify (our e-commerce platform), payment processors, shipping and courier services, and analytics providers. These partners only access information necessary to perform their services.

Legal Requirements: When required by law, court order, or government request, or to protect the rights, safety, or property of Crime Kit, our customers, or others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with continued protection under this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and deliver relevant content. You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for secure data transmission. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.

Correction: Request that we correct inaccurate or incomplete information.

Deletion: Request that we delete your personal information, subject to certain exceptions.

Opt-Out: Unsubscribe from marketing communications at any time using the link provided in our emails.

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our services are intended for individuals aged 14 and above. We do not knowingly collect personal information from children under 14. If you believe a child has provided us with their information, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than India, including locations where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable data protection laws.

Third-Party Links

Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Product Content Disclaimer

Our murder mystery case files are entertainment products created using various tools and resources, including AI-assisted content generation, stock imagery, and publicly available materials. We do not claim exclusive ownership over all elements contained within our products. Product images displayed on our website are for illustrative purposes, and actual physical products may vary in appearance.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please reach out to us:

Email: support@crimekit.pro

Website: https://crimekit.pro/pages/contact

We aim to respond to all inquiries within a reasonable timeframe.